Airfare Refunds & Travel Credits Policy

1. Identify the payment and reason

• An unused ticket cancelled voluntarily: review the accepted fare conditions.
• A carrier cancellation or qualifying significant change: review applicable passenger refund rights.
• A paid optional service that was not delivered: identify the provider and service separately.
• A pending or failed request: distinguish an authorization hold from money collected and ticket issuance.
• A duplicate or unauthorized charge: retain transaction references and contact the payment provider promptly when appropriate.

2. Mandatory airline disruption protections

For covered travel to, from, or within the United States, a carrier cancellation or qualifying significant change can entitle you to a refund when you decline the affected journey and alternatives. A non-refundable fare label does not remove that right. Consult DOT guidance for the circumstances covered.

• U.S. DOT: airline passenger refund rights

3. Who returns the ticket payment

Your receipt and financial statement help identify the merchant of record: the party shown as collecting the charge. The responsible airline or ticket agent must meet the obligations applying to its transaction. Tell us which charge is involved so the records and responsible party can be identified.

An agency assistance charge and an airline ticket payment may appear separately. Each should be assessed on its own purpose, terms, and legal requirements; an airfare refund does not automatically describe the treatment of every other service.

4. Applicable refund deadlines

For covered U.S. disruption refunds, the rules generally provide seven business days for credit-card payments and twenty calendar days for other payment methods. The event starting the deadline depends on the responsible party and obligation. DOT ticket-agent guidance addresses airline confirmation of refund eligibility; waiting for supplier remittance does not by itself postpone that duty.

A bank's posting time is different from the responsible party's deadline. For other refund situations, request the applicable process and timing for the specific transaction. A general estimate cannot replace a mandatory deadline. Refunds use the original payment method unless a legally permitted alternative is agreed.

• DOT refund responsibilities for airlines and ticket agents

5. Agency fees, extras, and unfulfilled requests

Review the disclosure accepted for a separately charged agency service, including the service performed and its refund conditions. This policy does not establish a new handling deduction or a blanket rule that assistance charges are never refundable.

Baggage, seats, and other optional services may be provided by different parties. Ask for the relevant paid-service record and the proper refund channel. If a booking request fails, reconcile any hold or collected amount rather than assuming a reference proves that a ticket was issued.

6. Choosing a travel credit

Before accepting a credit, review its amount, named traveler, expiry, booking and travel deadlines, permitted routes, and new-fare requirements. A credit may require an additional payment when redeemed and can have restrictions different from the original ticket.

Where a refund is legally available, evaluate that choice before accepting a voucher. Keep the written credit conditions; the word credit does not mean that cash has been returned or that a new flight is confirmed.

7. Requesting status or raising a concern

Do not send full payment card details by email. You may contact the relevant airline, bank, or regulator and use any remedy available under applicable law. Waiting for an ordinary inquiry response does not extend a payment-dispute deadline.

1. Provide the booking reference, passenger name, affected travel dates, and reason for the request.
2. Identify the amount, date, and merchant shown for the charge using transaction references or masked details.
3. Ask what action has been taken, whether a refund is due, which party must process it, and what deadline applies.
4. Retain the refund reference and reconcile any payment against the original receipt.